ACCOUNT BALANCE

How do I check my account balance?

You can check your account balance online here or by calling 0870 144 0280 – available 24 hours a day, 7 days a week. There’s no fee for this service but calls will be charged at the national calling rate. To check your balance, you will need to have your 16-digit card number and Account Code.

You can also opt to receive your balance via SMS direct to your mobile phone at the end of each day where your card has been used. This service costs 25p per month. To activate, please log in to the ‘My Account’ area of the website.

Will I be sent a statement showing my transactions?

No, but you can view your transaction history online here or by calling 0870 144 0280 – available 24 hours a day, 7 days a week. There’s no fee for this service but calls will be charged at the national calling rate. To check your transaction history, you will need to have your 16-digit card number and Account Code.

Can I transfer an account balance from one Prime Card to another?

Yes. If you have registered your details for the card, you can transfer the remaining value from this card to a new activated card. You can transfer a balance online here or by calling Customer Services on 0870 144 0280. There is a fee of £1 for making a transfer and the maximum amount you can transfer is £20. To transfer a balance, you will need to have your 16-digit card number and Account Code.