How and where can I buy a Prime Card?

In shops: You can buy a Prime Card at thousands of high street stores displaying the street stores displaying the PayPoint or e-pay sign . There's a store on almost every high street in London, but there are also stores outside of the capital where you can buy a Prime Card today. Soon, the card will be available across the whole of the UK. Simply ask the retailer for a Prime Card, stating the value you‘d like to load onto it between £10 and £150 plus a one-off card purchase fee of £3. The retailer will hand you a pack (containing the card and terms and conditions) and a receipt.
Click here to find your nearest shop selling Prime Cards.

Online: If you have a credit or debit card, you can buy a Prime Card online here. You'll need to give your payment and contact details, and the address must match the billing address on your credit or debit card. There is a fee of £3 per card and you can load up to £500 on a card and order up to £1,000 of cards every month. Your card will be posted to you and should arrive between 7 and 10 working days.

Is there an age restriction on buying or upgrading Prime?

You have to be over 18 to buy the card, but there is no restriction on its use, which means you can buy it as a gift for, say, your 14 year-old nephew, or give it as an alternative to pocket money. When buying a card for a young teenager, we recommend it is used with parental guidance. Please read more here about security features relating to cards bought for teenagers. You must be at least 18 years old to apply for a reloadable upgrade, but can name a teenager as a registered cardholder.

How much does the Prime Card cost?

There is a purchase fee of £3 on top of the value you load onto the card. Other card usage fees apply (including transaction fees) and you can read about these in the Fee Summary section of your Prime Card terms and conditions.

What are the smallest and largest amounts I can load onto my Prime Card?

When buying a Prime Card in the high street, you can load as little as £10 and as much as £150. If you buy it online here you can load as little as £10 and as much as £500.

If you have upgraded your card to reloadable, you can top-up between £10 and £500 per load. (Some e-pay retailers may only be able to accept up to £150 top-ups.) A fully successful upgrade will allow you to hold up to £5,000 on your card at any one time, with a £25,000 annual limit. In some cases, we may require you to send us more documentation as part of your application to enable us to grant you these limits. In such cases, we may still upgrade your card, but may restrict the limits that you can load onto that card to £1,500 at any one time.

For companies, we may be able to arrange cards with higher limits. Please email [email protected] for more information. .

Should I get a receipt when purchasing or topping-up my Prime Card?

Yes. The retailer should give you a receipt when you buy or reload your card. If you are buying a Prime Card over the internet, make sure you print out and keep the receipt page.

Do I need to register my details with you to buy or use a Prime Card?

If you do not wish to upgrade your card to a reloadable card, then no; you don't have to. However, it would be a good idea to register since this provides you with added protection if your card is lost or stolen. If you have registered, we can cancel your card and transfer your account balance onto a new card for a small fee. Also, if you register, you can make purchases over the telephone and on those websites that require you to enter a username and address to make an online purchase.

You can register your details quickly and easily here or by calling Customer Services on 0870 144 0280.

I have been given a promotional code. Where do I enter it?

If you buy your Prime Card online, you will be given the opportunity to enter your promotional code when you make your purchase. To buy your Prime Card online now, click here. If you buy your card at a PayPoint or e-pay convenience store, you will be able to enter your promotional code if you wish to register your card. For more information on registering your card, click here.

Is there a limit to the number of Prime Cards that I can purchase or upgrade?

You can buy up to £300 of Prime Cards per day on the high street and up to £1,000 of Prime Cards every month when buying online. You can buy up to four Prime Cards in one transaction on our website.

Generally, we recommend one reloadable card account per user – although you can order a second card on the same account. Requests for more than one reloadable account in the same name may be issued at our discretion.

Can I order a large quantity of Prime Cards directly from IDT Finance?

Yes. To discuss bulk purchases, please call us on 0870 144 0280.

Do I need a bank account to get a Prime Card or to upgrade to reloadable?

No. You don't need a bank account to get our prepaid MasterCard or to apply for a reloadable upgrade.

Can I get a Prime Card even if I have been made bankrupt or have any County Court Judgements?

Yes. No credit checks are required for a Prime Card or to apply for a reloadable upgrade.

Can I use my Prime Card straight away?

Yes. Once you have signed the signature strip on the back of your card and have called us to activate your card, you can use your Prime Card in most locations where MasterCard is accepted around the world. That’s the beauty of Prime. It can be bought instantly over-the-counter with no forms or fuss, and used immediately to make purchases all over the world and online.