Your Questions
How to contact us
I am having technical difficulties using the website. What should I do?
Email customerservices@idtprime.com
Who do I contact if my personal details change?
You can change your Account Information online in the My Account section or contact Customer Services on 0870 144 0289.
What are your Customer Services opening times?
You can speak to a Customer Services representative on 0870 144 0289, 7 days a week, 24 hours a day.
The Lost and Stolen department is also open 24 hours a day, 7 days a week on 0870 144 0289.
You can also check your account balance and transaction history 24 hours a day, 7 days a week, on our automated telephone service on 0870 144 0289.
What is the telephone number I need to call to activate my web purchased Prime Card?
Freephone 0808 168 3556
How do I make a complaint?
If you are unhappy with any aspect of our product or service, call Customer Services on 0870 144 0289 or email customerservices@idtprime.com. We'll investigate your complaint as soon as we can. You can also contact us by writing to Customer Services, IDT Financial Services Limited, PO Box 1374, Gibraltar.