PayPoint & e-pay outlets You can top up your upgraded card at any outlet displaying the PayPoint or e-pay signs. You can search for your nearest PayPoint outlet by visiting the PayPoint store locator.
When topping up via PayPoint or e-pay, your Prime Card account will be instantly credited with the top up amount .The fee for reloading at these outlets is 2% of the reload value (80p minimum).
Post Office® You can top up your upgraded card at any of the 13,500 Post Office® branches throughout the UK. To search for your nearest branch, visit the Post Office® branch locator.
Top ups at Post Office® branches will be credited to your Prime Card account by approximately 8am the next working day.
It is free to reload at a Post Office® branch for reloads of £100 or more. For a reload of less than £100, there is a 49p charge per load.
What are the reloading fees?
PayPoint & e-Pay Outlets: 2% of value of reload (subject to 80p minimum)
UK Post Office® branches: Reload of £100 or more: FREE Reload of less than £100: 49p per load
When will reloads be credited to my Prime Card account?
When topping up via PayPoint or e-pay, your Prime Card account will be instantly credited with the top up amount . Top ups at Post Office® branches will be credited to your Prime Card account by approximately 8am the next working day.
How do I reload my Prime Card?
Simply enter the outlets detailed above and request to top-up your Prime Card stating the value you would like to load onto it. The value you load onto the card can vary between outlets: PayPoint outlets:Between £10 and £500 Post Office® branches: Between £10 and £500 Most e-pay outlets: Between £10 and £150
Always ask for and retain your receipt once the transaction has been completed.
How much can I load? You can reload your card with up to £500 per load (see above). The maximum funds on the card should not exceed more than £5,000 at any one time, with an annual limit of £25,000.
In some cases, in order that we can grant these limits, it may be necessary for us to ask you to send in more documentation. Wherever possible, we will upgrade your card. However, for regulatory reasons, we may have to restrict the limits to £500 per load, with a maximum of £1,500 on the card at any one time.
Can I also reload online using a credit or debit card? At present this option is not available. However, we plan to introduce new and innovative ways for you to top-up your card in the near future, so please keep an eye on our website for details.